Your PARTNER

Transforming Global Communications and Customer Experience

 

GLOBAL CLOUD CONTACT CENTER

CCAAS

Create delightful customer interactions with integrated cloud contact center software. Multi-channel customer support, ACD, Skills Based Routing, Chat, Email, SMS, Social, WebRTC, API's, Pre- Built Integrations with Salesforce, Zendesk and NetSuite.  

GLOBAL UNIFIED COMMUNICATIONS

UCAAS

Unify your company's global communications with Integrated global voice (VoIP), chat, text, video, web sharing and mobile. Providing a seamless experience from anywhere, anytime and on any device. 

 

QUALITY MANAGEMENT

Examine all of your customer interactions by giving them a score. Score all customer interactions, capture full screen recording,  recording calls based on your business rules  and simultaneously play back voice recording and screen capture.

WORKFORCE MANAGEMENT 

Achieve optimal agent coverage and ensure your company has sufficient number of agents properly trained to handle all customer interactions. The best tools to accomplish accurate forecasts of traffic, steady occupancy, low abandon rate and minimize overtime.

Growth 

International presence

MANAGING MULTIPLE CARRIERS and Systems 

Integrating Acquisitions

Maintaining International Security and Compliance 

Integrating Remote workers

We partner with the best of breed for Cloud Telephony, Unified Communications and Cloud Contact Center 

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SaaSy Solutions LLC