Transforming Global Communications and Customer Experience
GLOBAL CLOUD CONTACT CENTER
Create delightful customer interactions with integrated cloud contact center software. Multi-channel customer support, ACD, Skills Based Routing, Chat, Email, SMS, Social, WebRTC, API's, Pre- Built Integrations with Salesforce, Zendesk and NetSuite.
GLOBAL UNIFIED COMMUNICATIONS
Unify your company's global communications with Integrated global voice (VoIP), chat, text, video, web sharing and mobile. Providing a seamless experience from anywhere, anytime and on any device.
Examine all of your customer interactions by giving them a score. Score all customer interactions, capture full screen recording, recording calls based on your business rules and simultaneously play back voice recording and screen capture.
Achieve optimal agent coverage and ensure your company has sufficient number of agents properly trained to handle all customer interactions. The best tools to accomplish accurate forecasts of traffic, steady occupancy, low abandon rate and minimize overtime.